The Terms of Service are an agreement between Vori Health and Vori users concerning Medical Services and delivery of Medical Services via technology when you and the Provider are not in the same location (i.e., telehealth visits). Users must agree to these Terms before accessing Medical Services and telehealth appointments.
Vori Health™ and Vori Medical™ Terms of Service
and Consent for Treatment
Vori Health Policy on Access to Terms and Conditions
By accessing this part of the Vori Health platform, you freely accept and agree, on behalf of yourself and/or an individual either (i) under the age of Eighteen (18) Years Old but older than Thirteen (13) Years Old; or (ii) for whom you have been legally designated as a guardian (a “Minor”, which, together with individuals Eighteen (18) years or older), are referred to, individually, as “you” ) to be bound by these Terms of Service as well as the Vori Health Terms of Use and the Vori Health Privacy Policy, the terms and conditions of which are hereby incorporated by reference (collectively, the “Terms and Conditions”). The Vori Health policy is to provide you easy and immediate access to these documents, specifically the Vori Health Terms of Use, Terms of Service and Vori Health Privacy Policy, on the Vori Health platform. Vori Health may also provide you these documents by email. You have agreed to such access (via platform or possibly email) by creating an account to access medical services with Vori Health.
Your agreement to such access is in effect until you withdraw it. You have the right, on behalf of yourself and/or a Minor, to withdraw your agreement to these Terms and Conditions at this time, or any time. If you seek to withdraw your agreement, please contact the Vori Health Chief Privacy Officer at privacy@vorihealth.com.
Medical, Telehealth and Telemedicine Services Procedure
By accessing this part of the Site, you are accessing medical services which will be provided either in person at a medical office or facility, via audio, video or live chat capabilities remotely or in your residence (the “Medical Services”) by a licensed health care practitioner or certified health care professional (the “Provider”) employed by, and/or under contract with, one or more professional corporations and/or professional limited liability companies[1] incorporated, formed or authorized in one or more states and for which Vori Health, Inc. (“Vori”) provides administrative services (collectively, the “Professional Entities”).
These Terms of Service (“TOS”) are an agreement between you and the Professional Entities concerning the Medical Services and the delivery of Medical Services via technology when you and the Provider are not in the same location (“Telehealth Visits”). Benefits of Telehealth Visits include, but are not limited to, the following:
Accessing Medical Services: Telehealth Visits and Telemedicine
In connection with accessing the Medical Services and Telehealth Visits, you acknowledge, understand, consent and agree to the following:
If you are in California and seeing a physical therapist as your first clinician at Vori Health (direct physical therapy), on behalf of yourself and/or a Minor, you agree to the following:
You are receiving direct physical therapy treatment services from an individual who is a physical therapist licensed by the Physical Therapy Board of California.
Under California law, you may continue to receive direct physical therapy treatment services for a period of up to 45 calendar days or 12 visits, whichever occurs first, after which time a physical therapist may continue providing you with physical therapy treatment services only after receiving, from a person holding a physician and surgeon’s certificate issued by the Medical Board of California or by the Osteopathic Medical Board of California, or from a person holding a certificate to practice podiatric medicine from the Podiatric Medical Board of California and acting within their scope of practice, a dated signature on the physical therapist’s plan of care indicating approval of the physical therapist’s plan of care and that an in-person or telehealth patient examination and evaluation was conducted by the physician and surgeon or podiatrist.
If you are in Tennessee and seeing a physical therapist as your first clinician at Vori Health (direct physical therapy), you agree to the following:
You choose direct access to physical therapy services and forgoes the right to have a licensed doctor of medicine, chiropractor, dentist, podiatrist, or doctor of osteopathic medicine informed of the initiation of physical therapy treatment. Note that if you provide us with the name and contract information for a licensed provider, as listed above, we will inform that provider of your care with us.
Further, if your Provider determines that a referral to a non-Vori Health provider is necessary, you understand, agree and consent that your Telehealth Visit may involve electronic communication of your personal health/medical information to other medical providers in order to carry out the referral and provide treatment to you. You may revoke this consent at any time in writing to Vori Health.
Your personal health/medical information that we will share in accordance with this provision will include drug/alcohol abuse information, mental health treatment, genetic information, sexually transmitted diseases, HIV/AIDS testing or treatment, and other sensitive information, if that information exists in your health/medical records. If you would like to restrict the records we share, please contact us as soon as possible via phone or email at the contact information printed at the end of these Terms.
You understand that medical reports resulting from your Telehealth Visits are part of your health/medical records.
This provision shall not apply to the disclosure of your Protected Health Information to researchers or other entities, in which case additional written consent from you will be obtained.
Consent to Remote Therapeutic Monitoring (RTM) Telehealth Services
Remote Therapeutic Monitoring (“RTM”) is a type of Telehealth Service that allows Vori Health to monitor patients with certain acute or chronic conditions through remote management of medical devices that collect non-physiological data such as motion tracking technology to monitor engagement with your home exercise program. In connection with accessing the Medical Services, and in the event you qualify for RTM, you acknowledge, understand, consent and agree to the following:
Alaska: Visit the medical board’s website here.
Iowa: Visit the medical board’s website here.
Idaho: Visit the medical board’s website here.
Indiana: Visit the medical board’s website here.
Kentucky: Visit the medical board’s website here.
Maine: Visit the medical board’s website here; Or, the Maine Board of Osteopathic Licensure’s website here.
Oklahoma: Visit the medical board’s website here; Or, the Oklahoma Board of Osteopathic Examiners’ website here.
Rhode Island: Visit the medical board’s website here.
Texas: Please see the following notice:
NOTICE CONCERNING COMPLAINTS - Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us.
AVISO SOBRE LAS QUEJAS - Las quejas sobre médicos, asi como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugia, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us
Vermont: Visit the medical board’s website here; Or, the Vermont Board of Osteopathic Examiners’ website, here. You understand that you have a choice in receiving services by audio-only telephone, in person, or through telemedicine, to the extent clinically appropriate. If you are choosing to receive the Provider’s services by using audio-only telephone, you are not prevented from receiving services in person or through telemedicine at a later date. Opportunities and limitations of delivering and receiving health care services using audio-only telephone include not needing a camera and the inability of a Provider to see you to aid in diagnostics and treatment, respectively. The Provider’s services delivered by audio-only telephone will be billed to your health insurance plan. You are financially responsible for any applicable co-payments, coinsurance, and deductibles. You understand that not all audio-only health care services are covered by all health plans.
Consent to Diet/Nutrition Coaching and Guidance
In connection with accessing the Medical Services related to diet and nutrition, you acknowledge, understand, consent and agree to the following:
Account Enrollment
To access Providers for Telehealth Visits, you must first establish an individual user account (“Account”) by providing certain information on behalf of yourself and/or a Minor. You represent and warrant that you are of legal age to agree to, and have you and/or the Minor be bound by, these Terms and shall create a separate Account for each of yourself and/or each Minor, if applicable. You agree that you will create one Account for yourself and each Minor, if applicable.. You agree to provide true, accurate, current, and complete information on the Account enrollment form and to keep this information current and updated as needed. By creating an Account, you agree that you and/or the Minor will not engage in inappropriate behavior toward your Provider, including but not limited to, disparaging or demeaning language, verbal harassment, unwanted sexual advances, and/or threats of physical harm. In the event of breach by you of any of the terms and conditions of these Terms of Service, the Terms of Use and the Privacy Policy, Vori and the Professional Entities reserve the right to investigate and take appropriate action against you, including, without limitation, suspending or terminating your Account, removing any offending content, and reporting you to the law enforcement authorities.
When establishing an Account for a Minor, you acknowledge and agree that, once you have established an Account for the Minor and the initial clinical appointment during which you are present with the Minor has concluded, you hereby consent and agree that the Minor may access the Medical Services and such Account without your continued presence and participation and such Minor shall have full rights to access the Account without your permission and supervision.
Authorization for Assignment of Benefits
In the event you submit claims for Medical Services under any insurance policy or other health benefit plan (“Health Plan”) on behalf of yourself and/or a Minor, in consideration of your receipt of the Medical Services, you irrevocably assign, transfer and convey, on behalf of yourself and/or a Minor, all rights and benefits payable under the Health Plan for Medical Services rendered by the Professional Entities. You agree to cooperate with any efforts by Vori to secure reimbursement for the Medical Services provided. Further, you designate Vori as your authorized representative. By this assignment and designation, you authorize payment to be made directly to Vori and the Professional Entities. For sake of clarity, this means the Health Plan is paying for covered Medical Services performed by Vori’s Professional Entities. You understand that this authorization and designation does not relieve you of financial responsibility for charges incurred by you. If your Health Plan sends to you payments for the Medical Services, you are required to send those payments to Vori. If you fail to do so, you will be responsible for those amounts, in full, as well as any associated cost-share, deductible, co-pay and/or co-insurance. In the event you overpay for the Medical Services, you authorize Vori to apply such overpayment to satisfy any outstanding charges you owe for the Medical Services. This authorization does not include Health Plan payments made on your behalf. You further authorize and irrevocably assign to Vori the following rights
The foregoing designation and assignment of benefits and rights are without limitation and without reservation of any part or aspect thereof.
Payment Authorization
In addition to the foregoing authorization for the assignment of benefits, by providing a credit card or other payment method acceptedby Vori (“Payment Method”), you are expressly agreeing that we are authorized to charge to the Payment Method any fees for your use of the Medical Services by yourself and/or the Minor for whom you have established a separate Account, together with any applicable taxes, to the extent not otherwise covered or reimbursed by your Health Plan. Please note that Vori, as the provider of administrative services to the Professional Entities, may not receive complete information from your health insurance plan, if applicable, regarding the applicable co-pay due from you for your consultation. As such, you may be billed more than once with respect to a Telehealth Visit to account for additional co-pay, co-insurance and deductible amounts due, if any. Should you choose not to enter your health plan billing details, you elect to be seen as self-pay, thereby waiving health plan claim submission.
You agree that the Professional Entities are authorized to charge to the Payment Method: (i) the amount of any invoice issued to you by the Professional Entities for a Telehealth Visit thirty (30) days subsequent to the issuance of such invoice to you; (ii) a Fifty ($50.00) Dollar fee in the event that you miss a scheduled appointment with a Provider; and (iii) a Twenty-Five ($25.00) Dollar fee if you do not provide the Professional Entities with at least twenty-four (24) hour notice of cancellation prior to a scheduled appointment with a Provider.
You agree that authorizations to charge your Payment Method remains in effect until you cancel it in writing, and you agree to notify Vori of any changes to your Payment Method. You certify that you are an authorized user of the Payment Method and will not dispute charges for the Medical Services that correspond to consultation fees or the co-payment required by your health plan. You acknowledgethat the origination of ACH transactions to your account must comply with applicable provisions of U.S. law. In the case of an ACH transaction rejected for insufficient funds, Vori may at its discretion attempt to process the charge again at any time within 30 days. You acknowledge and agree that fees for Telehealth Visits may increase at any time. You will be informed of any increase in fees for Telehealth Visits.
Patient Consent to the Use of Telemedicine by yourself and/or a Minor
You have read and understand the information provided above, and understand the risks and benefits of telemedicine, and by accepting these Terms of Service, the Terms and Conditions, and Minor Consent Form, if applicable you hereby give your informed consent for yourself and/or a Minor to participate in a Telehealth Visit under the terms described herein.
How to Contact Us
Vori, will verify your current location during the intake process and the Provider you will be seeing during your Telehealth Visit is licensed in the state in which you are located at the time of your Telehealth Visit. Credentials, including state-specific Provider license numbers, specialty/ies, medical board information and training can be provided to you upon request.
In the event that you require or request follow-up care, or need assistance in the event of an adverse reaction to the treatment, your Provider will give you contact details.
We would love to hear from you! If you wish to provide feedback on your Telehealth Visit or register an issue with the Telehealth Visit, please contact us.
You may also contact us if you want to obtain your medical records or personal health information.
In any of these instances, or for any other questions/concerns, please contact Vori in any of the following ways:
Vori Health, Inc.
Address: 100 Powell Place #1441, Nashville, TN 37204
Phone number: (866) 719-9611
Fax Number: 1-901-284-2536
Email: hello@vorihealth.com
Changes to this Agreement
When we make changes, we will revise the “last modified” date at the bottom of this document. We encourage you to review these TOS periodically. Your continued use of Telehealth Visits constitutes your agreement to the changed TOS.
Last modified: June 2nd, 2025
[1]Vori Health Medical Group, PLLC, a Tennessee professional limited liability company; Vori Health Medical Group, P.C., a California professional corporation; Vori Health Medical, PLLC, a New York professional limited liability company; Vori Health Medical Group, PLLC, a Michigan professional limited liability company; Vori Health Medical Group, P.C., an Alaskan professional corporation; and Vori Health Medical Group, PLLC, a Massachusetts professional limited liability company.